Behind every order at UPrint.net is a team of professionals who are dedicated to meeting your expectations. We combine the efficiency and competitive pricing of online ordering with the quality and commitment of people who care. That's why we offer a Satisfaction Guarantee and “We make sure.
Normal business operations for UPrint.net are from 9 am to 6 pm UAE Time. You can leave a message at our number +971 4 4358090. Someone will respond to your inquiry in a timely fashion. Or you can e-mail us 24/7.
Your job is usually preflighted within 24 hours. A proof is prepared within 24-48 hours if your files have been prepared properly. If there is a problem with your file, we will contact you immediately to keep your project moving forward.
Yes, but we handle items like this as Custom projects. We can also help you with projects requiring special inks, different binding techniques, finishing options (such as three-hole punch), index tabs and more. Just go to the Custom page and fill out the request for a quote.
Each product page offers three options for production schedules. You select the production schedule that most closely matches your needs. The time frames vary slightly from product to product. The Regular production schedule does not incur rush charges. Expedited, Speedy and Rush schedules do. These costs are itemized in the Calculator so that you can decide if it is worth the cost to you to get your project a day or two earlier. Any order requiring rush schedules are subject to our confirmation that press time is available. It's rare that we can't accommodate your request, but occasionally we must decline rush schedules because of previous commitments.
Most of the time we ship slightly more than the quantity ordered free of charge. On rare occasions, we may ship slightly fewer pieces than the quantity ordered. Printing industry standards allow for a certain amount of overs and unders. If underages are a concern and you need an exact quantity, we recommend adding 5% to your original quantity to ensure delivery of the number of pieces you need.
The best way to order multiple pieces is simply to order each item separately. You can give your elements similar names so that we know they are related. Also, be sure to put them all on the same production schedule so that they deliver at the same time.
You do not need to compress files that you upload or e-mail to us as long as they do not exceed 10 MB. For larger files using File Transfer Protocol (FTP) while ordering, we do recommend using compression software prior to uploading online the files to speed up the transfer process.